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Support Team Report

Weekly support operations report: tickets opened, tickets closed, first response time, resolution time, CSAT score.

weeklysupport

★★★★★ 1,876 founders use this template.

What this report includes

Tickets OpenedTickets ClosedFirst Response TimeResolution TimeCSAT ScoreTop Issue Categories

Data sources needed

Zendesk

Tickets, CSAT, and agent performance.

Read-only

Freshdesk

Helpdesk tickets and CSAT trends.

Read-only

Intercom

User conversations and product engagement.

Read-only

How it works

  1. 1. Create a free Donum account and choose this template.
  2. 2. Connect your data sources (takes ~2 minutes, read-only).
  3. 3. Donum pulls the metrics for each section and writes the narrative.
  4. 4. Reports are delivered as PDFs to your recipients on schedule.

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