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Connections · support

Freshdesk

Helpdesk tickets and CSAT trends.

Sync ticket volumes, first response time, resolution SLA performance.

API key · Read-only · Syncs automatically

Report templates that use Freshdesk

Support Team Report

Tickets, CSAT, and response time every week.

How to connect Freshdesk to Donum

  1. 1. Create a Donum account (free, 2 minutes).
  2. 2. Go to Connections and search “Freshdesk”.
  3. 3. Click Connect and follow the API key flow.
  4. 4. Choose a template that uses Freshdesk.
  5. 5. Set your schedule — Donum takes care of the rest.