Is the Jira Service Management connection read-only?

Jira Service Management is connected to Donum in read-only mode. Donum never modifies your data or performs write operations inside Jira Service Management.

How does Donum connect to Jira Service Management?

Donum connects to Jira Service Management using OAuth so you can approve secure, least-privilege access to your reporting data.

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Connections · project

Jira Service Management

ITSM tickets, SLAs, and incident data.

Track service requests, incident resolution, SLA compliance, and change requests.

OAuth · Read-only · Syncs automatically

How to connect Jira Service Management to Donum

1. Create a Donum account (free, 2 minutes).
2. Go to Connections and search “Jira Service Management”.
3. Click Connect and follow the OAuth flow.
4. Choose a template that uses Jira Service Management.
5. Set your schedule — Donum takes care of the rest.